Returns

We want you to love your Smith purchase, however, if you have changed your mind, you can return your items within 30 days of receiving your purchase.

Please carefully read our Return Policy below.

Please kindly note we do not offer refunds, however, we understand not every item is right the first time when purchasing online. We offer exchanges and/or credit notes on full-priced items. Credit notes are valid for 6 months. 

Also, keep in mind all products must be unworn and returned in the original packaging in a sellable condition. 

Smith complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults and are the same as described online.

Returns can only be accepted if:

• You request a return within 30 days of receiving your order.
• The item is unused and in its original condition.
• The item is in its original packaging and unworn. We can only accept the return of 'gift sets' if all original components and packaging are in original, unused condition. 

We do not accept returns of:

• Sale Items: We do not offer refunds or credit notes on sale items that have been marked down or red-penned unless the product is faulty, in which case we will provide a full refund (this excludes the 10% welcome code or items purchased using a discount/promo code).
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
• Engraved items: All items that are engraved are not eligible for a return and are final sale.
• Gift Cards and Vouchers

Please note: All return items will be inspected and quality assurance checked at our Head Office on return and it remains at the discretion of Smith as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.